Working Together
Our business isn’t selling software.
It’s working with clients to create the best catalog management/order entry system possible.
We work directly with each client in every step of the implementation process and beyond.
With our team approach, our clients move from an inadequate software system that is not meeting their needs to the
MACH Software Web system that quickly improves productivity and customer satisfaction.
There are four main phases of a successful software implementation.
A full implementation often can be completed within 6 to 8 weeks, depending upon the scheduling needs of the client.
MACH Software Conversion Review
MACH Software Conversion Review is a multi-step process that ensures a successful project completion without loss of data or the need to re-key most information. We have more than 25 years of data conversion experience. We convert most client information including historical order data, customer, inventory and vendor files from your current system to MACH Software with a minimal interruption to business.
- We conduct a significant review of your system during and immediately after your purchase of MACH Software.
- We put together an implementation schedule with you.
- We send you “Getting Started” documentation which explains the system and what information we need to convert your databases. For example, some data may include Customer list, Inventory List, Sales History, Vendor List or Purchase Order History.
- Once we receive your databases, our team of experts reviews them and converts the records into an M2K database.
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Executive Training/Initial Custom Setup
Our knowledgeable trainers the MACH Software trainers are former clients have strong knowledge of software AND the catalog business. They have walked in your shoes and know the questions AND the answers.
- Key people from your organization will come to the MACH Software headquarters for a 2-3 day training session.
- Generally training falls in the following areas: Accounting, Order Entry and Marketing.
- We’ll work with you on the initial customized set up for these and other areas of your software system.
- You leave the training session with a CD containing the initial databases in MACH Software format.
- Software installation and testing occurs on site or remotely depending upon your needs.
- Your old systems continue to run as before while we install the software, databases and a training account to test the system.
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Onsite Staff Training/“Go Live”
The Onsite Staff Training/“Go Live” can occur anytime of the month or year.
- Our software team installs the latest version of the data files and completes the network setup.
- Our software team trains your employees in accounting, customer service, marketing, warehouse and any other area where training is needed. Generally, sessions are two to 3 hours each.
- On “Go Live” day, we complete the final data conversion, cut over the accounting and order entry and your MACH Software system is in place.
- We stay for 1-2 days to insure your system is running correctly and all data was converted accurately.
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Follow-up/Support
Once your system is up and running, we’ll continue to monitor the operation for improvements that can be implemented to make your new system run as robustly as possible.
- We conduct follow-up training sessions within the next few months either onsite or at DMA.
- User help is quickly available through one-touch context-sensitive help and online indexed documentation, so your staff is kept comfortable with their knowledge.
- Our experienced support staff is only an 800 number away for those questions that require more in-depth answers. We’re here to help you solve your unique issues.
- We will create reports and go on-line to your system to help resolve any problems that occur.
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